Professional Services 500 employees, 8 offices

Voice Platform Consolidation

Technical Services

The Challenge

Multi-site firm with disparate voice systems from acquisitions creating operational complexity, inconsistent user experience, and escalating costs.

Our Approach

Comprehensive audit and consolidation strategy. Migration to unified cloud voice platform across all locations with integration into existing collaboration tools. Foundation laid for AI-powered contact centre.

Results Delivered

Unified communications across 15 locations

60% telephony cost reduction

Improved reliability and features

Foundation for AI-powered contact centre

Simplified management and vendor reduction

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