BURT CONSULTANTS
Topic

operations

4 pieces tagged “operations”.

AI Implementation

Reading OpenAI's '52% Fewer Hallucinations' Claim

OpenAI says GPT-5.5 Instant has 52.5% fewer hallucinated claims on high-stakes prompts. The number is credible. The reason it doesn't tell you whether to deploy is more interesting.

AIEvaluationVendorRisk
3 min read
AI Implementation

Reading PayPal's $1.5B AI Savings Claim

PayPal is tying $1.5B in claimed savings to AI automation, restructuring and tech-stack modernisation. The number deserves scrutiny — and the framing tells you more about how AI ROI gets reported than about AI ROI itself.

AIROILeadershipOperations
3 min read
Briefing

Autonomous agents in operations: opportunity or workforce risk?

Autonomous AI agents are moving into procurement, supply-chain, HR onboarding and compliance reporting. The opportunity is real, but so are the workforce and governance risks.

aigovernanceoperationsworkforce
2 min read
Briefing

OpenAI's workspace agents: what they mean for non-technical teams.

OpenAI's new workspace agents promise lead qualification, metrics reporting and risk screening inside cloud tools. For most firms, the question is not what the agents can do, but who owns them once they start doing it.

aiagentssaasoperations
3 min read

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