BURT CONSULTANTS Where Leadership Meets Technology
Journal

Notes from the field.

Practical writing on AI, leadership, and infrastructure — drawn from the work we do with clients.

4 min read

AI Hallucinations Are Becoming a State Regulatory Problem

Pennsylvania has sued Character.AI over a chatbot that posed as a licensed psychiatrist. State AG action signals AI hallucinations are becoming an enforceable consumer-protection issue mid-market firms must plan for.

AIGovernanceRegulatoryRiskCompliance
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3 min read

Reading OpenAI's '52% Fewer Hallucinations' Claim

OpenAI says GPT-5.5 Instant has 52.5% fewer hallucinated claims on high-stakes prompts. The number is credible. The reason it doesn't tell you whether to deploy is more interesting.

AIEvaluationVendorRiskOperations
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3 min read

Reading PayPal's $1.5B AI Savings Claim

PayPal is tying $1.5B in claimed savings to AI automation, restructuring and tech-stack modernisation. The number deserves scrutiny — and the framing tells you more about how AI ROI gets reported than about AI ROI itself.

AIROILeadershipOperationsStrategy
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1 min read

Welcome to the Burt Consultants journal

A new home for our thinking on AI, leadership, and the engineering that makes both stick.

announcements
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3 min read

Why AI pilots stall — and the boring middle that makes them work

Most AI pilots don't fail at the model. They fail at the unglamorous integration work everyone tries to skip.

aileadership
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